Spam used to be a fairly simple concept to understand – it was individuals or organizations that sent unsolicited emails about sex drugs to people who never actually gave their consent to receive them. But now spam has morphed into something entirely different. It’s turned into something where individuals or organizations secure your consent to send you email about sex drugs – and other products – then pound you remorselessly with message, after message, after message. Just sign-up for Groupon and Living Social, then buy something from 1-800-Flowers and you’ll quickly see what I mean. But while this can be extremely annoying when it comes to email, it can absolutely kill a brand if it bleeds into their social communications. Continue reading →